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3 Great Verbal Skills

Often the right way to say something is as important as the message itself. Here are three easy-to-implement verbal skills that can have a big impact.

  1. When patients are reluctant to move forward with recommended treatment: “The proposed treatment will never be more conservative, more cost effective, or less invasive than it is today.”
  2. Don’t say, “It’s not covered by your insurance.” Instead, say, “The proposed treatment is beyond the scope of dental benefits.”
  3. Avoid saying, “We are out of network with that plan.” If the plan allows you to file a claim even though you are out of network, say “We don’t work directly with that plan, but we will file the claim for you and help you maximize your benefits.”

For information on verbal skills training for the entire team - either in person or through Zoom - get in touch.