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I work with doctors and team members to help them grow their practice, educate their patients, and train everyone in the office to improve verbal skills, marketing and customer service.

My services include presenting seminars, facilitating workshops, and creating customized social media content.

Patient education videos, totally customized for your office are also available.

Free dental practice management information is provided weekly through my blogs and podcasts. Enter your e-mail in the box to get tips and content for team meetings.

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SERVICES

Seminar topics. Menu of popular dental practice management and marketing courses.
Click for available seminars.

Custom-made patient education videos featuring the doctor. Incredibly helpful for case acceptance and SEO.
Click for sample video and more info.

Creation of weekly customized social media content to educate patients and significantly improve the website’s search engine rankings.
Click to learn more and see the video.

Personalized Team Training services in verbal skills and management conducted via the Internet to give team members the skills they need to provide first-class customer service, build trust, and increase case acceptance far beyond the limitations of dental insurance.
Click for details and video explanation.

In-office dental consulting. Programs tailored to each practice’s needs and goals.
Click to learn more and see the video.

David's Blog & Podcast View All Blog Icon
Posted on Thursday September 29, 2016

I frequently ask dental team members a disarming question: “Who’s your boss?” Almost all the time I get this unfortunate answer: “the doctor.” It is probably the correct answer but still not a good answer, because in so many dental practices, the doctor wears too many hats: clinician, manager, and CEO. The manager hat has … Continue reading Hey Dental Team, Who’s The Boss in the Dental Office?

Posted on Tuesday September 20, 2016

To motivate the dental team, use these seven suggestions: 1. Praise Good Behavior Regularly to Motivate Productive Team Members. It is easy to spot bad behavior, but most people in a dental office at any given time are doing a good job. When you are looking for problems, it is possible to overlook the people … Continue reading Seven Ways Practice Administrators Can Motivate the Dental Team

Posted on Wednesday September 07, 2016

To gain insight into specialty referrals and the need for clear communication, it is instructive to consider a famous story from the aviation industry.  Some years ago a foreign airliner that was approaching a major airport in the United States crashed short of the runway. The pilots had advised Air Traffic Control that they were … Continue reading Urgent Specialty Referrals: Clear Communication is Key

Posted on Sunday August 21, 2016

When a patient presents with a mouthful of major dental problems but is reluctant to accept treatment, what can you do to encourage case acceptance?   You can co-diagnose and cajole. You can soft-pedal and sugarcoat and offer to phase and stage. You can empathize and sympathize. While you try to educate, the patient chooses to … Continue reading Case Acceptance: Telling Like It Is

Posted on Tuesday June 28, 2016

Why do millennials matter?  They are the largest demographic group in the U.S. (84 million). Born between 1980 and1999 the millennials are now, in 2016, 17-36 years old. According to Marketing to Millennials by Jeff Fromm and Christie Garton, for millennials, it’s all about the experience, and they are already talking about you on social … Continue reading Millennials Matter: Give Them a Reason to Talk About You